ERIC RUSSELL
Accomplished UX professional blending human factors psychology and professional UX experience to craft people-centric products. Expert in qualitative and quantitative research methods, leading initiatives that enhance user experiences and achieve business goals.
WORK HISTORY
Gartner, Inc. | Senior UX Researcher
Remote • June 2021 – October 2023
At GDM, I directed over 12 critical, mixed-methods UX research projects, shaping Gartner Digital Market's product roadmap and elevating user satisfaction for software and service buyers. I also mentored a dynamic team of 4 UX researchers, fostering a culture of diversity and excellence.
FiscalNote | UX Researcher
Washington, DC • June 2019 – June 2021
At FiscalNote, I was Promoted rapidly from UX research intern to associate researcher, delivering significant business impact to the UX team by means of quantifiable user experience improvements. I led critical mixed-methods research initiatives and directed ideation workshops, aligning product direction with user needs and refining team priorities through a Jobs-to-be-Done perspective.
George Mason University | Graduate Researcher & Teaching Assistant
Fairfax, VA • August 2018 – May 2020
At GMU, I led notable cognitive research studies, earning recognition and presenting at the Vision Sciences Society conference. Additionally, I taught undergraduates in psychology courses including 'Mystery, Madness, and Murder' and in the Cognitive Research lab.
Marketplace Simulations | Research Assistant
Knoxville, TN • October 2017 – April 2018
At Marketplace Simulations, in collaboration with the University of Tennessee and Maryville College, I utilized eye-tracking and in-lab research techniques to analyze cognitive and behavioral responses to digital business and marketing course materials.
EDUCATION
George Mason University | Master of Arts, Human Factors & Applied Cognition
May 2020
Summa Cum Laude Graduate
GPA: 4.0/4.0
Awarded Winner of 2019 Usabilathon
Maryville College | Bachelor of Science, Neuroscience
May 2016
Magna Cum Laude
GPA: 3.83/4.0
Honoree of Exemplary Senior Study
Presidential Scholarship Recipient
SKILLS
Quantitative research methods
Qualitative research methods
Remote & in-person research
Human-computer interaction
User experience research
User-centered design
Transcription tagging
Descriptive statistics
Inferential statistics
Desirability testing
Product analytics
Journey mapping
Usability testing
User interviews
Survey design
Data analysis
Eye-tracking
Card sorting
Tree testing
Prototyping
Leadership
TOOLS
Google Workspace
Optimal Workshop
Microsoft Office
UserTesting
Photoshop
Illustrator
Qualtrics
FullStory
Indesign
Dovetail
Coda.io
Sketch
Figma
Zoom
SPSS
Miro
& more
PROJECTS & AWARDS
Usabilathon Winner | May 2019
Diversity in Psychology Website
VSS Conference Presenter | May 2019
Examining Attention Shifting in Individuals Who Do Not Demonstrate an Attentional Blink
Exemplary Senior Study | May 2016
Effects of Low Intensity Exercise on Physiological Arousal and Cognition
GET TO KNOW ME
Beyond UX Research, I also love gaming, kayaking, camping, and tinkering on cars in my garage. I welcome you to learn more about my hobbies and interests!